I went in and told the two employees standing and chatting at the register that I needed help finding something simple that I needed. They told me to go to the aisle and someone would be right over. As I waited, I actually cleaned the aisle a little because some things were out of place, and when I realized that at least 15 minutes later no one had come, I went to the register where there were now three employees standing and chatting, said I had been waiting kind of a long time, and the manager said "oh." So I just told him that I'd go somewhere else.
I concur with the other positive reviews here. Everytime I'm in the store the employees greet and ask me if I need any help. They even radio each other to say a customer is coming to plumbing for example. And I can't recall going there and they not having what I need. I like this store.
I generally recommend supporting small, local business. The only reason I came here was my old standby didn't have the product I was looking for. Mom and Pop hardware stores tend to go the extra mile.
Very helpful and friendly staff
My experience with the employees has been more negative than positive. They always ask if I have a rewards card, even when I HAD been in three days in a row. They reneged on a sale item; apparently an employee misspoke and they would not honor what I was told was on sale. It was less than $10 total, but I have had it. Will not return unless I have an emergency.
I needed a extra key for my garage lock... It is an old lock with an unusual key. I had been to 3 other hardware/key places and they all said they couldn't help me. Your employee looked and found something close, and said he wasn't sure it would work, but wanted to try it rather than give up!!! Well, it worked! He saved me having to call a locksmith and having a whole new lock put in!!! Thank you for going the extra step and helping me out!!!
Schreiners Ace Hardware is a US Hardware Store based in Worthington, Ohio. Schreiners Ace Hardware is located at 926 High St, Worthington, OH 43085, USA.
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